The below chart will help direct you to the correct resource when it comes to common questions in the gyms.
| Technology | Problem | Contact / Email |
| XSport Fitness Email | Password help, New Users | [email protected] |
| XSport Reports Page | Password help, Login issues | Your assigned payroll team member |
| Jonas I4 | Password help, New Users | Your assigned payroll team member |
| Jonas I4 | Credit Cards not processing | [email protected] |
| Printers - NOT Receipt | Any Problem | Find lnteract or Braden label on printer, find code and telephone number on label. Call telephone number, give them the code and describe problem to them. |
| Printers - Receipt | Any Problem | [email protected] |
| Helios / Tanning | Some beds work, others do not | Please reach out to the maintenance tech assigned to the club, and the spa team |
| Helios / Tanning | Not responding / crashed or No working tanning beds | https://help.xsportfitness.com or [email protected] |
| Gym Sales | Password Help, New Users | [email protected] |
| Gym Sales | Any other Issues | email [email protected] and copy [email protected] Call 1-855-855-2977 |
| TV / Sound / Clubcom | No Signals, No Music, Mic doesn't work, or TV's not turning on | 1. Enter Maintenance RAM in XSport Reports 2. Contact Maintenance Tech for assigned Gym * For ClubCom - Email [email protected] or Call 412-706-5390 and let your Maintenance Tech know, add details of ClubCom case to RAM. |
| Desktop Computer | Not turning on, Slow, Not Working | Refer to Help Guide for basic troubleshooting and if still having an issue email [email protected] |
| Phones | Not working, bad quality | Refer to Help Guide for basic troubleshooting and if still having an issue email [email protected] |
| WiFi | Not working, slow Wifi, unable to connect | Refer to Help Guide for basic troubleshooting and if still having an issue email [email protected] |
| Guest Check-In | Touch screen not working, program doesn't open | Refer to Help Guide for basic troubleshooting and if still having an issue email [email protected] |
| Time Clock | Does not turn on, Fingerprint not working, program not working | Refer to Help Guide for basic troubleshooting and if still having an issue email [email protected] and [email protected] |
| Cryotherapy | Any problem | Reach out to your club maintenance tech first. You can also contact CryoBuilt directly at 1-800-633-1400. |
| Swerve | Any Problem | Scan QR code in Spin Room or this link: https://docs.google.com/forms/d/e/1FAIpQLSexZ8Frbu9PgHOUrqX-g5XV-PjtCJcS8yFtBew0AuDgrZSQlw/viewform?usp=sharing |
| MyZone | Any Problem | See this link for all support: https://myzonesupport.zendesk.com/hc/en-us?__hstc=&__hssc=&hsCtaTracking=04530b46-d069-4f08-8f30-ed745bc76eb2%7Cdf608458-21b5-49a2-bbd7-074c887dda38 |
| Call Center / UCCX | Any Problem | Please visit https://my.sentinel.com and create a ticket through their portal. |
| VFP | Any Problem | Please email [email protected]s |